FAQ's


Do we hold stock?

Due to the wide range of frames we offer, we do not hold any frames in stock, they are all made to order. We will have individual frames for sale due to a workshop 'tidy up', our quality has not be compromised, they are 100%.

Collection

Once you have placed an order for a frame, we will contact you to advise when your frame will be ready for collection. This is normally 7 working days unless otherwise advised.

Collection is from 1 The Willows, Calne, SN11 8LX at a time to suitable to you apart from Wednesday & Friday afternoons between 2pm and 6pm. Evening collection up until 8pm. These times may vary due to circumstances.

Do we deliver?

We used to post the items, but due to some breakages recently, we have regretfully taken the decision to now offer collection only. I have been sending frames for years without any problems, but I now cannot rely on the carrier system. Its disheartening when something arrives damaged and the customer is disappointed, its also very costly to rectify.

Can I pay on collection?

As the frames are made to order, payment is required in advance

When will my frame be ready to collect?

Most frames are ready for collection in 7 working days from payment. Our working days are Monday to Friday only, orders placed after 5pm will be timed from the next working day. The lead time may be extended by a couple of days in busy periods such as Christmas.

Are the frames easy to use?

The frames are very easy to use, for information on how to use your frame click here

Are hangers included?

A hardware pack is included for the frame style ordered, this includes D-rings, screws, cord and bumpers. Holes are pre-drilled for the screws.

Terms & Conditions


Terms & Conditions

Please read these Terms & Conditions carefully before purchasing. By purchasing with Splatt Art you are agreeing to these Terms & Conditions. These Terms & Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms & Conditions set out here. If you do not agree to be bound by these Terms & Conditions you may not use or access this website. These Terms & Conditions abide by The Consumer Contract Regulations. You are welcome to print or store these Terms & Conditions for your own records.


Splatt Art owns the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written

consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.


While Splatt Art uses reasonable endeavours to verify the accuracy of any information placed on this website, Splatt Art make no warranties, whether express or implied in relation to its accuracy. Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Splatt Art, you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this page. These Terms & Conditions apply to all transactions on this site. They do not affect your statutory rights.



Products


All Splatt Art products are handmade, and as a result a small variation in colour and wood grain according to images presented is to be expected. There are differences product-by-product due to the materials themselves being a natural product, the wood can be cut from a different section causing a variation in grain and the way it absorbs the paint or stain finish.



Prices


Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, Splatt Art will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the

amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.



Payment


PayPal is Splatt Art’s main payment method, but we can also accept payment via BACS or over the phone. PayPal payments are through your Paypal account or by card through the PayPal system. To pay by card, you do not need to have an account with PayPal to purchase. Any contract for purchases made through the website will be with Splatt Art. Splatt Art must receive payment of the whole of the price for the goods that you order before your order can be accepted and the contract formed. Once payment has been received, Splatt Art will confirm that your order has been received by sending an email to you at the email address you provide. The confirmation email will include your name, the order number and the total price.

Splatt Art's acceptance of your order brings into existence a legally binding contract between us on these Terms & Conditions. Any Terms & Conditions sought to be imposed by you in your order will not form part of the contract.



Collection


Splatt Art is based in Calne, Wiltshire. Splatt Art will contact you after you have placed your order to arrange a suitable date and time for you to collect your order. This will normally be within 7 working days of receiving your order, orders placed after 5pm will be counted as 'next working day'. During busier periods, such as the run up to Christmas, this time may be extended due to higher volumes of orders

being processed. If there is a delay with your order, Splatt Art will advise you as soon as possible.



Returns & Cancellations


Splatt Art ensures all items produced are of the highest standard, but if there is ever a need to return an item we do accept returns for a full refund Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional. You can return an item for any reason such as faulty, not as described, not fit for

purpose, you’ve changed your mind and more. If you wish to return an item, please notify Splatt Art in writing or via email, detailing your name, address, order number, order date and what you would like to return. Splatt Art will then process your return and arrange a suitable date and time for you to return your order in person.



Returning Custom Items


Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they are faulty, not as described, not fit for purpose or any other fault of Splatt Art; in this case, please refer to the returns section of this document.


Splatt Art

lindsey@splattart.co.uk

Last edited: 6th January 2020

Privacy Statement


Privacy Policy

Splatt Art knows that privacy and security is a major concern. Procedures have been set out for safeguarding your personal data. Please read this Privacy Policy carefully and check it occasionally as it could change from time to time. Splatt Art is dedicated to safeguarding your privacy online. Splatt Art does not share your email address or information collected on Paypal with any third parties, the information is only used to fulfill orders made via the Splatt Art website - for example to dispatch an order.

Consent

Your usage of the Splatt Art website and any disclosure of personal information via the website signifies your consent for Splatt Art to collect and use personal information about you in accordance with this Privacy Policy.

Your Information

Splatt Art keeps a record of any orders you make on the website, to assist in dealing with any enquiries, problems you may have in the future, and to match previous orders for a particular frame. A record is kept of any e-mail communication you send to Splatt Art, so that any problems or concerns you’ve had can be tracked. If you would like to review the data you have provided to Splatt Art when placing an order, because you feel that what is presently on record is incorrect, and/or you would like your data erased from Splatt Art's records, you can so do by contacting Splatt Art at info@splattart.co.uk.

How Splatt Art Uses Your Personal Data

Splatt Art is dedicated to using your personal data only for processing and fulfilling your order(s) correctly and responding to email requests. Splatt Art does not store or process your payment card details ourselves, they are processed by Paypal. Please see Paypal’s privacy policy for their information on this matter.

Changes To Privacy Policy

Splatt Art reserves the right to amend this privacy policy, whilst keeping it within all appropriate legislation and guidelines. Splatt Art will do everything possible to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Splatt Art website.

Sharing With Social Networks

If you use the badges that allow you to share products and content with your friends via social networks like Facebook and Instagram, these companies may set a cookie on your computer memory.

Find out more about these here:

https://www.facebook.com/about/privacy/

Social Network marketing and communication

Splatt Arts marketing is done via Social Networks, including Facebook and Instagram. You may followSplatt Art on any of these social media platforms and by doing so, you agree to the privacy policies of these platforms, including how they collect and store your data.

https://www.facebook.com/about/privacy/

Privacy Policy last updated: 16th March 2020

Get In Touch


If you have any questions or would like further information on a product, please send us a message, email or call and leave a message. We will respond as soon as possible.

Splatt Art 1 The Willows Calne Wiltshire SN11 8LX

info@splattart.co.uk

01249 812043

Opening times are by appointment

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